FAQs

Where do you ship from?

We ship from all around the US! While we can't ship as fast as some companies, we make up for it by having multiple manufactures in different locations. Please expect your items to be shipped separately (if you order more than one item) as the item will be sent from the nearest warehouse.

How long will it take for my items to arrive?

It will usually take 7-12 business days for all orders to arrive. Around the holidays it may take more time, please take that into consideration when planning your order.

 

How long will it take to receive a tracking number?

It will usually take between 24-48 business hours.

 

Where can I place an order from?

Anywhere with an internet connection.

 

Which currency will I be charged in?

We process all orders in USD. While the content of the cart can be displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to TheWindwardPost@gmail.com

 

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal, ApplePay, Shopify Pay, and hope to accept crypto in the near future.

Is Checkout on this site safe and secure?

We take every precaution to keep your information secure. You can be absolutely sure that all purchases here are safe and secure.

 

If I enter my email address, will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, but it depends on where you are located. Customs are outside of our control and are the responsibility of the buyer.